National mail service provider Cambodia Post reported a 10 per cent increase in 2014 revenues yesterday, as increasing consumer confidence boosted use of the once-fledgling service.

The service provider, which was privatised in 2011, collected $5.19 million in revenue last year, up 14 per cent from the $4.56 million reported in 2013.

“The increasing revenues is due to the increasing use of mailing service of local customers who have been sending out goods, food, documents, letters and daily use equipment to outside of Cambodia,” said Ork Bora, Cambodia Post’s general director.

“Mailing service within Cambodia has seen a slight growth.”

According to Bora, prior to privatisation, the service was considered unreliable and slow. But since then the company has brought in modern and reliable services, increasing its revenues by 60 per cent over the last four years.

“Counter automation, international postal system and mobile scanners have been set up after privatisation to improve services and make them quicker and more reliable,” he said.

Bora said a 7 per cent growth rate this year, increasing number of tourists, foreign direct investment, and immigrant workers from Cambodia, as well as economic integration, within the region and globally, all bode well for Cambodia Post.

“We need to improve our quality of service to be able to compete with other mail service providers, which currently stand at 24 companies,” he said.

“We can earn even more revenue if we can get local customers’ trust. We need to work harder to improve our service quality to be faster,” he added.

Cambodia Post currently dispatches mail to 192 countries.

Phnom Penh accounted for the highest amount of revenue of about $3.58 million, followed by Siem Reap with more than $400,000 and Kampong Cham bringing in around $245,000.