ACLEDA Bank – in line with its vision and mission – places great focus on the quality of its services and strives to be in close proximity to its customers.

With traditional infrastructure – branches and offices – such an important part of the bank’s strategy, ACLEDA began expanding its network even before transforming into a commercial bank in 2003.

Founded 30 years ago with a goal of providing inclusive financial services for all, ACLEDA Bank began expanding its branch network in 1993 to get closer to its customers – even in remote areas.

That year saw expansion in Phnom Penh and Kandal, Banteay Meanchey, Siem Reap, Battambang and Kampong Cham provinces.

Rapid expansion over the subsequent years resulted in the network encompassing the entire Kingdom, with Rattanakkiri and Mondulkiri provinces connected in 2006.

At each office, it is not just about convenience or even brand image, but demonstrating ACLEDA Bank’s long-term commitment to the community by setting new standards in integrity, security and transparency in banking and safeguarding the assets of its customers.

With 262 branches in the capital and across all 24 provinces in Cambodia, ACLEDA Bank has the largest bricks and mortar network in the Kingdom for providing its services to all its customers in the community.

And such remarkable growth is not just confined to the Kingdom’s borders, with ACLEDA Bank being the first Cambodian company to officially invest outside the country.

With a clear mission and strong growth in the financial sector, in 2008 ACLEDA established a commercial banking subsidiary in Laos – ACLEDA Bank Lao Ltd.

Then in 2013 ACLEDA obtained an operating licence from the Myanmar Microfinance Supervisory Committee to operate micro finance services, micro loan and deposits as it strategically looks to expand operations into the ASEAN region.

ACLEDA currently has 38 branches in Laos and 17 in Myanmar.

While developing its traditional infrastructure throughout Cambodia and beyond, ACLEDA has kept abreast of technological advances.

Automation in banking services is part of an expansion strategy in the Kingdom focusing on digitalisation, allowing customers greater access to banking wherever they are and whenever they want, both conveniently and securely.

In 2007 ACLEDA established its electronic infrastructure, expanding it over the past 15 years to bring its customers a vast network of ATMs and point of sale (POS) devices across the Kingdom, as well as mobile banking tools, with which to enjoy efficient and convenient banking.

By allowing customers to carry out transactions wherever they are rather than having to travel to a physical branch – in line with ACLEDA’s strategies – digital financial services have gained great acceptance among the Cambodian population.

ACLEDA was one of the first major banks in Cambodia to launch a mobile banking app, with ACLEDA Unity in 2010.

And it continues to develop and upgrade its digital banking, with the latest “ACLEDA mobile” app enabling customers to easily access all types of banking services – including cross border payments to Thailand.

Providing a convenient and secure way to manage all daily banking transactions at any time and from anywhere with just a smartphone, more than two million people in Cambodia were using the “ACLEDA mobile” app as of the end of last year.