Logo of Phnom Penh Post newspaper Phnom Penh Post - ‘One Window’ service to go national

‘One Window’ service to go national

Content image - Phnom Penh Post
Minister Sar Kheng (centre left) and German ambassador Christian Berger (left). FACEBOOK

‘One Window’ service to go national

Minister of Interior Sar Kheng is planning to expand the One Window Service Office (OWSO) to all districts nationwide as it has assisted in reducing corruption and facilitated the provision of public services to the people.

Sar Kheng made the plan known as he led a delegation with German ambassador to Cambodia Christian Berger on a visit to the OWSO in Kandal province’s Kien Svay district, where they also inspected the Police Academy of Cambodia’s Institute of Police Professional Training on November 29.

He told reporters after the inspection that people faced difficulties, including corruption, when seeking services from authorities when there was no OWSO. Therefore, he would implement the government’s policy to improve people’s lives, at least through the OWSO.

“In fact, the OWSO supports the policy to make life easier for people. They don’t have to travel back and forth and spend one to three months without any information and sometimes they can’t get the service or face inactivity or corruption, which is a problem,” he said.

If the officials working at the OWSO did not serve the people, the citizens could have the right to lodge a complaint with the office of the ombudsman, he said.

According to the minister, the capital and some provinces such as Kandal, Kampong Cham and Battambang already have OWSO, though only about 20 per cent of the Kingdom’s 24 provinces have it.

Ambassador Berger said setting up OWSO is a good way to provide services to the locals.

“Another good point is that when there is OWSO and people have any complaint, they can file it immediately,” he said.

San Sai, a Phnom Penh resident, welcomed the plan. “I used to get my certificates of confirmation at the OWSO in Russey Keo district. It was easy and officials were friendly and the price was set. There are different price lists and duration, depending on what services we are using.”

A OWSO representative in Kandal province’s Kien Svay district who asked not to be named said the OWSO covers more than 10 sectors, equivalent to 311 services, including legalisation, civil registration, land transfer, trade, industry, mine and energy and construction.

He said that in one year, the office generated more than 50 million riel in income ($12,500), which go to the state coffers and distributed as needed.

Pech Pisey, executive director of Transparency International Cambodia, said that despite the increase in public services everywhere, people still faced problems.

“There are still problems with bureaucracy, complexity of administrative procedures, irregularities, corruption, and obstruction or delay in the provision of services,” he said.

MOST VIEWED

  • NY sisters inspired by Khmer heritage

    Growing up in Brooklyn, New York, Cambodian-American sisters Edo and Eyen Chorm have always felt a deep affinity for their Cambodian heritage and roots. When the pair launched their own EdoEyen namesake jewellery brand in June, 2020, they leaned heavily into designs inspired by ancient Khmer

  • Cambodia records first Omicron community case

    The Ministry of Health on January 9 reported 30 new Covid-19 cases, 29 of which were imported and all were confirmed to be the Omicron variant. The ministry also reported 11 recoveries and no new deaths. Earlier on January 9, the ministry also announced that it had detected the Kingdom's

  • The effects of the USD interest rate hike on Cambodian economy

    Experts weigh in on the effect of a potential interest rate expansion by the US Federal Reserve on a highly dollarised Cambodia Anticipation of the US Federal Reserve’s interest rate hike in March is putting developing economies on edge, a recent blog post by

  • PM eyes Myanmar peace troika

    Prime Minister Hun Sen has suggested that ASEAN member states establish a tripartite committee or diplomatic troika consisting of representatives from Cambodia, Brunei and Indonesia that would be tasked with mediating a ceasefire in Myanmar. The premier also requested that Nippon Foundation chairman Yohei Sasakawa

  • Kampot tourism quay ‘90% done’

    Construction on Kampot International Tourism Port – a 4ha quay in Teuk Chhou district about 6km west of Kampot town – has fallen off track, reaching 90 per cent completion, according to a senior Ministry of Tourism official last week. The project is now planned to be finished

  • Demining rat ‘hero’ Magawa dead at 8

    A landmine-hunting rat that was awarded a gold medal for heroism for clearing ordnance from the Cambodian countryside has died, his charity said on January 11. Magawa, a giant African pouched rat originally from Tanzania, helped clear mines from about 225,000sqm of land – the equivalent of 42