Logo of Phnom Penh Post newspaper Phnom Penh Post - One Window Service units generate over $21M in ‘21

One Window Service units generate over $21M in ‘21

Content image - Phnom Penh Post
People come to use services at One Window Service office in Kampong Cham. FCAEBOOK

One Window Service units generate over $21M in ‘21

The One Window Service Units (OWSU) across the country provided administrative services to more than 440,000 people in 2021, generating more than $21 million in revenue for state coffers.

Senior Ministry of Interior officials said the ministry will continue with reforms aimed at improving their efficiency in providing public services at the local level.

In the opening remarks of a conference held to review the working results of 2021 and outline its plans for 2022, ministry secretary-general Por Pheak said OWSUs across the country had provided 442,108 services in 14 sectors. The conference, held on February 22, also examined the results of a competition which implemented the “safe village-commune” policy.

He said the 204 OWSUs at the district level provided 750,869 administrative services in and received more than $3 million.

Pheak added that the Citizen Offices – or Ombudsman – for the capital and provincial administrations received 1,417 complaints, with 885 falling under their jurisdiction. Among them, 779 had been resolved while 33 required more information.

The 120 district level ombudsman offices dealt with 11,909 cases, 305 of which fell within their jurisdiction while 218 did not. More information was required in 11,386 cases.

He added that the ministry provided support for the election of the director and deputy directors of the ombudsman offices and had invested in their professional development. Their goal was to hear and resolve the complaints of all residents relating to the performance of administrative services at the sub-national level.

The ministry will continue to implement of the second phase of the National Programme for Democratic Practice at the Sub-National Level 2021-2030 and the safe village-commune policy, he said.

“We will continue to increase the efficiency with which we provide public services and will address any requests and suggestions the public may have. It’s important to ensure public participation and feedback in the government’s [service reform]programmes,” he said.

The ministry would continue to provide training to staff at all levels to guarantee a high standard of performance, he added.

Chhun Chhon, chairman of the Kampong Thom Provincial Council, said that the reforms had made public service provision transparent and accountable. It was convenient, accurate and highly effective.

Cambodian Institute for Democracy president Pa Chanroeun said earlier that the OWSUs were one-stop-shops for administrative services that suit the convenience of residents.

“If they are going to improve efficiency even further, it can only be a good thing. In my experience, people are really satisfied with the service provided by the units,” he said.

He said the OWSUs have played an important role in promoting good local governance and transparency. He urged officials to continue to strengthen them to avoid criticism or discrimination from residents.


  • Bareknuckle champion wants Kun Khmer fighter

    Dave Leduc, who is the current openweight Lethwei boxing champion in Myanmar, has announced that he will travel to Cambodia this year to challenge SEA Games gold medallist Prum Samnang any time that is convenient, after their planned match later this month in Slovakia was

  • Five-year-old Hanuman dances his way into hearts of Cambodia

    A young talent from a new-established settlement has emerged, captivating the online world with his mesmerising performances of the traditional Cambodian monkey dance. Roeun Kakada is a five-year-old prodigy who has taken the social media sphere by storm with his exceptional dance skills and dedication

  • Fresh Covid warnings as Thai hospital fills

    A senior health official reminds the public to remain vigilant, as neighbouring countries experience an increase in Covid-19 cases, with the latest surge appearing to be a result of the Omicron XBB.1.5 sub-variant. Or Vandine, secretary of state and spokeswoman for the Ministry of Health,

  • Honda shutters Siem Reap football club

    Japanese football legend Keisuke Honda, the owner of Siem Reap football club Soltilo Angkor FC, has been forced to shut the club down, after it failed to attract sponsorship for the upcoming season. Honda, the former manager of the Cambodia men's national football team, said

  • PM declares ASEAN Para Games open

    The 12th ASEAN Para Games officially kicked off on the evening of June 3 at Morodok Techo National Stadium in Phnom Penh, with a spectacular opening ceremony featuring fireworks and performances by some of the Kingdom’s most accomplished talents. Tens of thousands of sports fans

  • Hun Sen warns of regional tensions

    ASIA is becoming a dangerous geopolitical hotspot, with several countries announcing that they intend to send naval vessels towards Southeast Asia and on to the South China Sea, warned Prime Minister Hun Sen. “Heated geopolitical issues can easily escalate, namely to war. I am not